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About the Author: Simon Bennett has degrees in politics and communications, and a PhD in the Sociology of Scientific Knowledge (Brunel University, Middlesex). He directs the Civil Safety and Security Unit (CSSU) at the University of Leicester. CSSU has over 300 MSc students. As a human factors consultant to the airlines and the military, Dr Bennett uses action research and participant observation (ethnography) to improve communication and teamwork. He has spent circa 1,350 hours on the flight deck, and is familiar with the Boeing 737 and 757 and Airbus A300, A319, A320 and A321. His books include Human Error - by design? (Palgrave-Macmillan), A Sociology of Commercial Flight Crew (Ashgate), Innovative Thinking in Risk, Crisis and Disaster Management (Gower) and How Pilots Live (Peter Lang).